YOUR VOICE MATTERS 

Speak up. Share your experience. Help shape the future. 

YOUR VOICE. YOUR EXPERIENCE. YOUR SERVICES. 

Mental health services should listen to the people who use them. 

 

At SpeakUpCIC, we believe that people who use mental health services should have a real say in how those services are planned, delivered and improved. Your experiences matter. Your views matter. And your voice can help create positive change. 

 

We listen to people’s experiences and share their feedback with commissioners, decision-makers and service providers. This helps identify what is working well, where improvements are needed and where there are gaps in services and support. Our aim is simple: to make sure people’s voices are heard and help shape mental health services that meet people’s needs. 

 

WORKING TOGETHER TO MAKE A DIFFERENCE 

We work collaboratively with organisations and partners across Kent, including: 

• Kent & Medway Mental Health NHS Trust 

• Kent County Council (KCC) 

• The Integrated Care Board (ICB) 

• Mental health service providers 

• Other organisations involved in planning and delivering mental health services 

 

We take part in consultations, surveys and engagement forums, helping bring service users and decision-makers together. These opportunities allow people to share their experiences of existing services and have their say about new services and changes being planned. By involving people at every level, we can help make sure that services are designed around the needs and experiences of the people who use them. 

 

HAVE YOUR SAY 

Your experience could help improve mental health services for everyone. 

Whether you have had a positive experience, faced difficulties, have concerns about a service or simply have an idea for how things could be better, we want to hear from you. 

 

SpeakUpCIC welcomes feedback about: 

• Issues and concerns

• Tell us about something that has not worked well or needs to change. 

• Complaints 

• Share your experience if you feel you have not received the support or service you should have. 

• Suggestions and ideas 

• Help us understand what could make services better. 

• Positive experiences and compliments 

• Tell us what is working well and recognise the people and services that have made a difference. 

 

HOW CAN I GIVE FEEDBACK? 

We want giving feedback to be as easy as possible and you can choose the option that works best for you: 

• Talk to us 

• Have a one-to-one conversation by telephone or in person. 

• Email us 

• Share your experience in writing. 

• Complete our feedback form.

• Use our feedback form to tell us about your experience. 

 

You don't need to have the "right words" or know exactly what to say. We're here to listen. You can also provide feedback on behalf of someone else, such as a family member, friend, person you care for or client. 

 

WHAT HAPPENS TO MY FEEDBACK? 

We listen carefully to what you tell us and, where appropriate, share feedback with relevant commissioners, decision-makers, service providers and other agencies. 

Feedback can help organisations understand people's experiences, identify areas that need improvement and make better decisions about future services. 

We will handle your feedback sensitively and in confidence, and feedback can be shared anonymously where appropriate. 

Your experience can help make a difference — for you and for others. 

 

BECOME A SERVICE USER VOICE REPRESENTATIVE 

Help make sure people's voices are heard. 

 

Would you like to help champion positive change in mental health services across Kent? 

SpeakUpCIC provides opportunities for people with lived experience of mental health services to become Service User Voice Representatives. 

 

Representatives can attend meetings with strategic partners and contribute to conversations about mental health services on behalf of service users. 

This is an opportunity to: 

• Share your views and experiences 

• Represent the voices of others 

• Influence discussions about mental health services 

• Help identify what needs to improve 

• Contribute to the development of future services 

• Champion positive change across Kent 

 

WANT TO GET INVOLVED? 

If you would like to find out more about becoming a Service User Voice Representative, we'd love to hear from you.